Your data, your control.
This Privacy Policy explains what personal data Novigem collects, how we use it, and the choices you have.
Transparency
We explain what we collect and why, in plain language.
Control
You can access, correct, or delete your data and manage preferences.
Security
We protect data with encryption, access controls, and monitoring.
Data we collect
- Account: name, email, company, role, preferences.
- Usage: pages viewed, feature interactions, device/rough location (via IP), diagnostics.
- Support: messages, attachments, case history.
- Cookies: see our Cookie Policy.
How we use data
- Provide and improve the site and products.
- Respond to requests and provide support.
- Security, fraud prevention, and diagnostics.
- Marketing with consent where required (you can opt out).
Legal bases & retention
- Contract: to provide requested services.
- Legitimate interests: to secure, improve, and run our services.
- Consent: for optional analytics/marketing cookies and communications.
- Legal obligation: to comply with applicable laws.
We keep data only as long as necessary for the purposes above, then delete or anonymize it.
Sharing & subprocessors
We use vetted vendors to help operate our services (e.g., cloud hosting, email). We require appropriate contractual safeguards and do not sell personal data.
A list of core subprocessors is available on request.
International transfers
When data moves across borders, we rely on lawful mechanisms such as SCCs and regional hosting options.
See Security for platform details.
Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to processing, and to data portability. You can also withdraw consent for non-essential cookies at any time.